Prince William Marine is a Brunswick Platinum Master Dealer
Brunswick, the world's leading builder of recreational boats and engines, has recognized
Prince William Marine as a "Platinum Master Dealer", the highest distinction any dealership can receive.
"Platinum Master Dealer" is a level-three program and is the highest achievement a Brunswick dealership can attain.
Level one is "Five Star Dealer" certification which is available to any boat dealership.
Level two is "Master Five Star Dealer"which has a higher set of standards.
And finally, there is level three; "Platinum Master Five Star Dealer" which can only be attained
by dealerships that sell Brunswick brands exclusively.
Dealerships are measured against rigid standards in dealership operations and customer service in over 120 categories.
They must achieve a total score of over 95% in all categories while maintaining a Customer Satisfaction Index score
of 95% or higher in both sales and service and are audited for performance by an independent third party.
Prince William Marine Sales is a Five Star Certified Dealer
Buying from a Marine Five Star Certified Dealer
The Marine Five Star Dealer Certification Program is designed to ensure that buying and maintaining a boat
are pleasant experiences. When you visit a Marine Five Star Certified Dealer you can feel confident
you are choosing a business that is committed to your satisfaction.
You can expect to find:
Friendly, knowledgeable employees, Quality Products, Reliable service
To become certified a dealership must demonstrate their commitment
to excellenceby meeting high standards in key areas:
Professional sales/service processes
Customer satisfaction and employee training/satisfaction
Mercury Marine Premiere Customer Service
As part of Mercury Marine's commitment to ensuring the highest level of customer service
in the marine industry,the company measures the satisfaction of consumers after having service work
performed on their Mercury outboard or MerCruiser sterndrive products.
Recipients of this annual award display their ongoing commitment to providing exemplary customer service.
The results of the award are based on the responses of customers who have had work performed at an
authorized Mercury dealership during the prior year for products under warranty.
The Mercury Service CSI awards help to recognize the outstanding work of these dealers.